As a Leasing Consultant at 312 College Avenue Management, I played a pivotal role in managing leasing operations for residential properties, ensuring both tenant satisfaction and high occupancy rates. I was responsible for arranging leasing units, which involved coordinating showings, processing applications, and managing lease agreements. My attention to detail ensured all leasing procedures adhered to company policies while providing a positive experience for prospective tenants.

In addition to leasing responsibilities, I was committed to maintaining excellent service standards for current tenants. I addressed tenant concerns and inquiries, coordinated maintenance requests, and ensured the property was well-maintained to promote tenant retention and satisfaction. I effectively communicated with both prospective and current tenants to ensure their needs were met and helped cultivate a welcoming and professional environment.

This role strengthened my sales and negotiation skills, as I worked closely with prospective tenants to understand their needs and find suitable rental units. I also gained valuable experience in customer service and conflict resolution, managing tenant relationships and ensuring their concerns were promptly addressed. My ability to balance multiple responsibilities while maintaining high service standards was critical to the success of the leasing process.

Key Skills Developed:

• Leasing and Property Management
• Customer Service and Client Relations
• Sales and Negotiation
• Conflict Resolution and Problem Solving
• Tenant Communication and Retention
• Organization and Time Management
• Attention to Detail and Documentation